Remote Host Solutions, operated by Laura Rachele
Cancellation and refund policy
Last updated: November 10, 2026
Because I deliver within 72 hours, cancellations must be requested by text within 12 hours of purchase. If you cancel within 12 hours and I haven’t started work, you’ll get a full refund. Once work has started, the purchase can’t be refunded, even within the 12 hours.
What work has started means
Work has started when I have begun reviewing your property questionnaire, your listing or your account.
How to request a cancellation
Text +1 (305) 518-9775 or send a WhatsApp message. Include your name and the email address used for your purchase so I can find it.
How refunds are returned
Refunds go back to your original payment method through Stripe. They typically take 5 to 10 business days to appear, depending on your bank.
Property Audit credit
The full $295 USD audit fee applies as a credit only if you upgrade to Complete Setup within 30 days of your audit purchase. The credit is not cash-refundable. Cancellation of the audit purchase itself follows the cancellation rule above.
Results outside my control
I do not refund based on bookings, revenue, search rankings or decisions made by Airbnb. These results are outside my control and are not guaranteed.
If I cannot deliver
If I cannot deliver your service for a reason on my side, I will refund your purchase in full.
Contact
Text +1 (305) 518-9775 or message me on WhatsApp with any questions.